Calling & Consent Policy

When Vantal answers an inbound call, the call may be recorded and transcribed so the business can review it and follow up. Where the law requires it, callers are notified that the call is recorded. Vantal identifies itself as a virtual assistant if a caller asks, and never claims to be a specific human being.

Vantal can call new leads back quickly after they reach out. We only place an outbound callback to a person who has provided their number and consented to be contacted — for example, by submitting a contact form or requesting a callback. Outbound calls are not placed to people who have not given that consent.

Businesses using Vantal are responsible for ensuring the leads they send to us were collected with appropriate consent, consistent with the Telephone Consumer Protection Act (TCPA) and other applicable rules.

Anyone can ask not to be called again, and that request is honored. To opt out of calls or to raise a concern, email hello@vantal.ai.

Outbound callbacks are placed during reasonable local calling hours and are limited to what is needed to respond to the lead's request.